![]() You can then send the results to Microsoft. Once the tool runs its course, it will save the results. The tool may require you to download additional diagnostic tools and answer some questions. You may also be provided with an Incident Number to enter into the tool to identify your information. Once you have have entered the passkey, the Tool will be activated and you have to only follow the wizard. To do so, type msdt in Start Search box and hit Enter. You are required to open the Microsoft Support Diagnostic Tool and enter the Passkey. When you contact Microsoft Support for any help, the support professional will give you a Passkey. Microsoft Support Diagnostic Tool or MSDT is a tool in Windows 7 and Windows Server 2008 R2, which is used by Microsoft Support to help diagnose Windows problems.
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